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Returns Policy

At Fun Taiwan Kids, we aim to keep things simple and fair. This Returns & Refunds Policy outlines how returns, cancellations, and refunds are handled for products and services.

1. Physical Products

This includes items such as:

  • Books
  • Souvenir gift sets
  • Merchandise

We accept returns within 7 days of delivery if:

  • Item is unused and in original condition
  • Item is in original packaging
  • Proof of purchase is provided

Non-returnable items:

  • Used products
  • Opened items
  • Gift cards
  • Final sale items

To request a return, contact us before sending the item back.

2. Digital Products

Digital items such as:

  • Downloadable guides
  • Digital books
  • Resources

are non-refundable once delivered or downloaded.

If you experience an issue accessing your file, we will help resolve it.

3. Camps & Classes

Camps and classes listed or sold through our shop may follow different policies.

  • Cancellations may depend on provider rules
  • Refund eligibility varies by camp
  • Some bookings may be non-refundable
  • Date changes may be allowed

Please check the specific product page for details.

4. Parent Services

This includes:

  • Healthcare navigation
  • School guidance
  • Move & settle support
  • Consultation calls

Refund policy:

  • Cancel 24 hours before appointment for full refund
  • Late cancellations may not be refunded
  • Missed calls are non-refundable
  • Completed services are non-refundable

5. Order Cancellations

Orders may be cancelled if:

  • Item is unavailable
  • Payment fails
  • Incorrect pricing
  • Suspected fraud

You will receive a full refund if we cancel your order.

6. Damaged or Incorrect Items

If you receive:

  • Damaged item
  • Wrong item
  • Missing item

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos of item
  • Description of issue

We will replace or refund the item.

7. Refund Processing

Once approved:

  • Refunds are issued to original payment method
  • Processing time: 5–10 business days
  • Bank timing may vary

8. Return Shipping

  • Customer pays return shipping unless item is incorrect or damaged
  • We recommend tracked shipping
  • We are not responsible for lost returns
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